Refund Policy

General Refund Policy

At ThinkForgeX, we are committed to delivering high-quality custom automation solutions. Due to the bespoke nature of our services, refunds are handled on a case-by-case basis according to the specific terms outlined in your service agreement.

Project-Based Services

For custom development projects:

• • Initial consultation fees are non-refundable
• • Project deposits are refundable within 48 hours of signing if no work has commenced
• • Once development begins, refunds are prorated based on completed milestones
• • Final delivery acceptance constitutes completion of service

Subscription Services

For ongoing maintenance and support subscriptions:

• • Monthly subscriptions can be cancelled with 30 days notice
• • Annual subscriptions are refundable within the first 30 days
• • No refunds for partial months of service
• • Unused support credits do not carry over or qualify for refunds

Refund Eligibility

Refunds may be considered in the following circumstances:

• • Service does not meet agreed-upon specifications
• • Technical issues that cannot be resolved within reasonable timeframes
• • Failure to deliver within agreed timelines due to our fault
• • Cancellation before project commencement

Refund Process

To request a refund:

1. Contact us at contact@thinkforgex.com with your refund request
2. Provide your project details and reason for the refund request
3. We will review your request within 5 business days
4. If approved, refunds will be processed within 10 business days
5. Refunds will be issued to the original payment method

Non-Refundable Items

The following items are non-refundable:

• • Third-party licenses and software costs
• • Server setup and hosting fees paid to external providers
• • Custom domain registrations
• • Training and consultation sessions already delivered
• • Work completed and accepted by the client

Dispute Resolution

If you are not satisfied with our refund decision, we encourage you to work with us to find a mutually acceptable solution. We are committed to fair and reasonable resolution of all disputes. For unresolved issues, disputes will be handled according to the dispute resolution clause in your service agreement.

Contact Us

For refund requests or questions about this policy, please contact us at contact@thinkforgex.com. Include your project details and the reason for your request.